Questions about your order
Where is my parcel? When will it arrive? How can I track it? We’ll help you quickly check the status of your order.
No matter how big or small your question is, you can always get in touch with us. Every customer matters to us, and we want you to feel completely comfortable asking us anything you need.
Go to the contact pageAt United Kingdom Health Shop, we believe great service starts with something simple: being available when you need us. Whether you’re about to place an order, have already ordered, or have already received your parcel, you can always contact us and we’ll be happy to help.
We created this guide so you know exactly how and when to get in touch with us, and what kinds of questions you can ask. Everything is explained in a clear and simple way. Everyone is welcome. No question is too small or too awkward. If there’s anything you’re unsure about, simply send us a message.
With one click, you’ll be taken to our contact page. We’ll get back to you as soon as possible.
Not satisfied with your order? You can submit a complaint here and our team will help you.
Click here to submit a complaintThese are some of the most common topics, but this isn’t an exhaustive list. Have another question? Feel free to contact us.
Where is my parcel? When will it arrive? How can I track it? We’ll help you quickly check the status of your order.
Delivery times, shipping areas and costs. Remember: delivery is free throughout the United Kingdom!
Not completely satisfied? No problem. We’ll explain how to return your product simply and without hassle.
Not sure which product is right for you? Tell us what you’re looking for and we’ll be happy to guide you.
Have questions about payment methods or the security of your purchase? We’ll be happy to clarify anything for you.
Have an idea, a suggestion, or simply want to say hello? We’re always happy to hear from you.
You’ll find buttons throughout this page that will take you directly to our contact page.
Your name, email address and message. It takes less than a minute.
We usually respond within 24 hours on working days, Monday to Friday, from 08:00 to 20:00.
Of course! You don’t need to be a customer to contact us. Even if you’re only considering making a purchase or simply have a question, we’ll be happy to help.
We do our best to reply within 24 hours on working days. During busy periods it may take a little longer, but we respond to every enquiry.
The easiest way is to complete the form on our contact page. That allows us to receive your message and reply as quickly as possible.
Absolutely! In fact, we encourage you to. We’re here to help. Tell us what you’re looking for and we’ll gladly help you choose.
Contact us as soon as possible and include your order number. We’ll do everything we can to help before your order is dispatched.
Don’t hesitate to contact us. We’re here to help and will gladly answer any questions you have. All you need to do is click.
Go to the contact pageOr send us a message through our contact page.